Jordan Telecom’s Service Deficiency

Thanks to Ahmad Humeid’s announcement, I became aware that Wanadoo was increasing their fastest available DSL service from 1Mbps to 2Mbps. I was even more delighted to find out that the cost of the increased service would not increase, but would remain consistent with the old 1Mbps service.

Back in the States, it was pretty common for an internet service provider (ISP) to suddenly increase speeds to match current demand. When an upgrade occurred, my ISP would send me a notification letter and my speeds would instantly be upgraded with no hassle on my part. Naturally, I would expect that I would be automatically upgraded in a similar manner—especially since I have pre-paid for the year—but my technical experiences in Jordan thus far have made me less optimistic concerning such things.

Deciding to take matters into my own hands, I called the local Wanadoo office this morning. After an initial inquiry, I was transferred from the Customer Service department to the Sales Department and then promptly back to the Customer Service department, who in turn informed me that I would need to contact Jordan Telecom to have them increase my line speed.

I called the Customer Service department at Jordan Telecom and explained my situation and requested that my line be upgraded. Their response? Call back tomorrow, at which time they will be handling such requests.

Eh? They’ll be handling specific requests tomorrow that they can’t be bothered with today? In other words, “Go away and come back tomorrow.” Who says these things to a customer? What kind of customer service is that? Crappy, that’s what kind.